During this time of unprecedented disruption, now more than ever requires strategic planning in people, resilience and the new normal

During a crisis, leaders need to remember three simple principles

Once we really know what customers value, the key is to work out how to exceed those expectations.

A top-down autocracy, where the knowledge, experience and ideas of the people on the ground are ignored, will simply fail.

If your company has a purpose, what would be different if it didn’t exist?